Frequently Asked Questions

Most Frequent Questions


Before Contacting us, please refer to the frequently asked questions

 How long do I need to allocate for my journey?

Let us take the stress out of your booking, our experienced office staff can advise on pick up and journey times as these can often change due to heavy traffic, road conditions, time of day and diversions.


 What cards do you accept?

We accept all Major Credit & Debit cards, including American Express.


 Where will the driver meet me?

Your driver will meet you in the arrivals hall with a meet & greet board displaying your company or name, whichever is preferred.


 Will the driver know if our flight is delayed?

We operate 7 days a week, 24 hours a day and monitor your flights continuously.


 I’ve missed my flight, who do I contact?

We ask you to call our control centre on +44 (0) 1293785 009 as soon as you possible to inform us on any changes.


 Is there an emergency number?

We operate 7 days a week, 24 hours a day, should you need to call us, please contact our control centre on: +44 (0) 1293785 009


 Is there a charge for me to cancel my booking?

Please refer to Section 4 on the Terms & Conditions


  I need a receipt for my journey, where can I get these?

You will receive a confirmation email where there is an option to print on the payment section or alternatively, you can also get a hand written receipt from your driver.


 Can I book a return journey?

Yes you can.


 Are all drivers qualified?

We are proud to promote the fact that all our drivers are NVQ Qualified, CRB checked and extensively vetted both internally and externally.


 Will the driver help with our luggage?

All drivers are courteous and willing to help with your luggage, whether it is from your home, work or airport.


  How do I open an account?

To open an account, please contact us on cab@viptaxis.com or support@viptaxis.com